Privacy Policy
How ShePinnacle collects, uses, stores, and protects your personal data when you visit our website or place an order.
ShePinnacle respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, why we collect it, how we use it, and your rights under Egyptian data protection law.
1. Information We Collect
When you place an order, we collect: your full name, email address, phone number, shipping address, billing address, and payment transaction details. Payment card numbers are processed directly by PayMob (our PCI-DSS-compliant payment gateway) and are never stored on our servers.
2. How We Use Your Data
Your data is used solely to: process and fulfill your orders, communicate order updates and delivery status, respond to customer service inquiries, send promotional emails only if you have explicitly opted in, and comply with Egyptian legal and tax obligations.
3. Data Sharing
We share your shipping information with our courier partners solely for delivery purposes. Payment data is processed by PayMob. We do not sell, rent, or trade your personal information to third parties.
4. Data Retention
Order data is retained for the period required by Egyptian tax and commercial law. Browsing analytics data is retained for 12 months. You may request deletion of your personal data at any time by contacting us.
5. Your Rights
You have the right to access, correct, or delete your personal data held by us. To exercise these rights, contact us at [email protected]. We will respond within 30 days.
6. Security
We implement industry-standard security measures including SSL/TLS encryption for all data transmission. Payment processing is handled by PayMob, which maintains PCI-DSS Level 1 compliance.